Privacy Policy

This Privacy Policy outlines how Smart Solutions Store ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website (https://smartsolutionsstore.co.nz/) and purchase our products. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identification Information: Name, email address, phone number, and delivery address.
  • Payment Information: Credit card details and billing addresses. Please note that we do not store your full credit card details on our servers. All credit card payments are processed through a secure, third-party payment gateway.
  • Order Information: Details of the products you have purchased from us.
  • Technical Information: Your IP address, browser type, operating system, and information about your use of our website, such as the pages you visit and the links you click. This information is collected through the use of cookies.
  • Communications: Any information you provide to us when you contact our customer service team, including email correspondence and records of phone calls.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Your Orders: To process and fulfill your orders, including to communicate with you about your purchase and to arrange for delivery.
  • To Process Payments: To process your payments for the products you have purchased.
  • To Improve Our Website and Services: To understand how you use our website and to improve its functionality and user experience.
  • For Marketing and Promotional Purposes: To send you information about our products, special offers, and promotions, where you have consented to receive such communications. You can opt-out of these communications at any time by following the unsubscribe link in the email or by contacting us directly.
  • To Comply with Legal Obligations: To comply with our legal and regulatory obligations in New Zealand.
  • For Customer Support: To respond to your inquiries and provide you with customer support.

3. Disclosure of Your Information

We will not sell, trade, or rent your personal information to third parties. However, we may disclose your information to the following parties for the purposes outlined above:

  • Our Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, delivery companies, and IT service providers. These service providers are contractually bound to protect your personal information and to use it only for the purposes for which it was disclosed.
  • Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government agency.
  • In the Event of a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies to collect information about your Browse behavior on our website. Cookies are small text files that are stored on your device when you visit a website. They help us to provide you with a better user experience by remembering your preferences and by allowing us to see which parts of our website are most popular. You can choose to disable cookies in your browser settings, but please be aware that this may affect the functionality of our website.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use a variety of security technologies and procedures to help protect your personal information, including secure servers and encryption of sensitive information such as credit card details. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access Your Personal Information: You have the right to request a copy of the personal information we hold about you.
  • Correct Your Personal Information: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Request Deletion of Your Personal Information: You have the right to request that we delete your personal information, subject to certain legal and contractual restrictions.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

✉Email – hello@smartsolutionsstore.co.nz 
☎Phone – (09) 884 1305

This Privacy Policy is governed by the laws of New Zealand.